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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: May 2026

Roof Waterproofing Pretoria ("we", "us", "our") is a lead generation platform that connects property owners in the Pretoria and Centurion area with independent, qualified roof waterproofing contractors. We are not a waterproofing contractor ourselves. When you submit a quote request through this website, your details are passed on to a local contractor who will contact you directly.

This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information when you:

  • Complete a contact or quote request form on our website
  • Call or WhatsApp us directly
  • Email us
  • Interact with our website (technical data only)

The personal information we may collect includes:

  • Your full name
  • Phone number
  • Email address
  • Property address or suburb
  • Details about your roofing issue or service request

We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time on site. This data is used only for website improvement and is not linked to your personal identity.

2. How We Use Your Information

We use your personal information to:

  • Forward your enquiry or quote request to a qualified local roofing contractor in your area
  • Follow up on unprocessed or incomplete enquiries
  • Improve this website and our service

Please note: By submitting a quote request on this website, you consent to your contact details (name, phone number, email address, and service details) being shared with a local roofing contractor for the purpose of providing you with a quote. The contractor will contact you directly.

We do not use your information for unsolicited marketing, and we do not add you to mailing lists without your explicit consent.

3. Sharing Your Information

As a lead generation service, the primary purpose of collecting your information is to pass it to a local roofing contractor who can assist you. Specifically, we share your information with:

  • Local roofing contractors — your name, phone number, area, and service details are forwarded to a qualified contractor in your area so they can contact you directly with a quote
  • Third-party service providers (e.g. web hosting, form processing) who are bound by confidentiality obligations
  • Authorities where legally required to do so

We do not sell your information to marketing companies or unrelated third parties.

4. Data Retention

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. If you would like your information removed from our records, please contact us and we will comply within a reasonable timeframe.

5. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Know what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

6. Cookies

Our website may use cookies to improve your browsing experience and to collect anonymous analytics data. You can disable cookies in your browser settings, although this may affect certain website functionality. We do not use cookies to identify you personally.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

8. Contact Us About Privacy

If you have any questions about this Privacy Policy, or wish to exercise your rights under POPIA, please contact us:

Terms of Service

This website is a lead generation service. We connect consumers with independent roofing contractors and do not perform waterproofing work ourselves. By using this website and submitting an enquiry, you acknowledge that:

  • Your details will be forwarded to an independent local roofing contractor
  • Any quote, contract, or guarantee is solely between you and the contractor — not this website
  • We do not warrant the quality of work performed by any contractor
  • We are not liable for any loss, damage, or dissatisfaction arising from work carried out by a referred contractor
  • This service is provided free of charge to consumers

This website and its terms are governed by the laws of South Africa.